Terms of Service

Shops. If you register an account to use WrapPilot for your business, you are a “Shop.” These Terms govern your use of the Service.

Customers. If you are a member of the public submitting a quote request through a Shop’s WrapPilot quote page, you are a “Customer.” Sections 8 (Quotes and Estimates), 10 (Privacy), and 13 through 18 apply to you. Your relationship for any actual work performed is with the Shop, not with WrapPilot.

Eligibility. You must be at least 18 years old and able to form a binding contract. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

WrapPilot provides software that allows vehicle wrap, window tint, paint protection film, ceramic coating, and related businesses to:

• Publish a branded online quote page
• Collect quote requests, vehicle information, and photographs from their customers
• Generate preliminary price estimates using pricing rules the Shop configures
• Use artificial intelligence to analyze customer-submitted vehicle photographs
• Manage leads, estimates, appointments, and automated email follow-up

WrapPilot is a software tool. We do not perform vehicle wrapping, tinting, coating, or any other physical service, and we are not a party to any agreement between a Shop and its Customers.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at wrapquotepilotai@gmail.com if you believe your account has been compromised.

You agree to provide accurate and current registration information and to keep it updated.

Team members. Shops on plans permitting multiple users may invite team members. The Shop is responsible for the conduct of every user it invites and for removing access when a team member leaves.

Plans. The Service is offered on monthly subscription plans with the features and usage limits described at the time of purchase. Current plans and pricing are published on our website and may change on notice as described below.

Free trial. New Shops receive a 14-day free trial without providing payment information. At the end of the trial, your quote page will be unpublished and access to the Service will be limited until you select a paid plan. Your data is retained.

Payment. Subscriptions are billed monthly in advance through our payment processor, Stripe, Inc. By subscribing, you authorize recurring charges to your payment method until you cancel.

Failed payments. If a payment fails, we will notify you and your account will enter a grace period of seven (7) days during which the Service continues to function. If payment is not received within that period, your quote page will be unpublished until payment succeeds. Your data is retained.

Cancellation. You may cancel at any time through the billing portal. Cancellation takes effect at the end of your current billing period. You will retain access through the period you have paid for. We do not provide refunds for partial billing periods except where required by law.

Price changes. We may change subscription pricing with at least thirty (30) days’ written notice to the email address on your account. Continued use after the effective date constitutes acceptance. If you do not accept, you may cancel before the change takes effect.

Usage limits. Plans include limits on leads, team members, and locations. If you exceed a lead limit, we will continue to capture your leads — we will not discard a customer inquiry over billing — but we will notify you and may require an upgrade to continue.

Taxes. Prices are exclusive of applicable taxes. You are responsible for any sales, use, or similar taxes arising from your subscription.

Your content. “Shop Content” means everything you provide to the Service: your business information, logo, branding, pricing configuration, service catalog, materials, customer records, and any other data you enter or upload.

You own it. You retain all rights to Shop Content. You grant WrapPilot a non-exclusive, worldwide license to host, store, process, transmit, and display Shop Content solely as necessary to provide the Service to you.

Customer data. Shops collect personal information from their own customers through the Service, including names, contact details, vehicle information, and photographs. As between you and WrapPilot, you are the controller of that information and we process it on your behalf. You are responsible for:

• Having a lawful basis to collect and process that information
• Providing your customers with any legally required notices
• Obtaining any consents required in your jurisdiction, including consent to receive automated follow-up email
• Responding to your customers' requests to access, correct, or delete their information

Our commitments. We will process customer data only to provide the Service, will not sell it, and will not use it to contact your customers for our own purposes. We maintain reasonable technical and organizational safeguards described in Section 11.

Aggregate data. We may compile anonymized, aggregated statistics across all Shops — such as average estimate values by vehicle type or overall conversion rates — to operate and improve the Service. Aggregate data never identifies you, your Shop, or any individual customer.

You agree not to:

• Use the Service in violation of any law or regulation
• Send unsolicited commercial email, or email to recipients who have not consented or who have opted out
• Upload content that is unlawful, infringing, defamatory, or that you lack the right to provide
• Upload photographs of individuals without their knowledge, or images depicting people in a manner that violates their privacy
• Attempt to access another Shop's data, probe or test the security of the Service, or circumvent access controls
• Reverse engineer, decompile, scrape, or attempt to derive the source code or underlying pricing logic of the Service
• Resell, sublicense, or provide the Service to third parties as your own product without our written agreement
• Use the Service to build a competing product
• Interfere with the operation of the Service or impose an unreasonable load on our infrastructure
• Misrepresent your identity or your affiliation with any person or business

We may suspend or terminate accounts that violate this section, with or without notice depending on severity.

The Service sends email on your behalf to people who submit quote requests through your quote page.

You are responsible for compliance. You represent that you have a lawful basis to email each recipient and that your use complies with the CAN-SPAM Act and any other applicable law in your jurisdiction.

Required functionality. All follow-up email sent through the Service includes an unsubscribe mechanism. Unsubscribe requests are honored permanently and automatically across your account. You may not disable, obscure, or circumvent this.

No SMS. The Service does not send text messages.

Our transactional email. We may send you service-related email about your account, billing, security, and material changes to the Service. These are not marketing messages and you cannot opt out of them while you hold an account.

Estimates are preliminary. The Service produces price estimates by applying pricing rules that each Shop configures, combined with an automated analysis of customer-submitted photographs. Estimates are approximations, not binding quotes, offers, or contracts.

Shops are responsible for their own pricing. You configure your labor rates, material costs, margins, and multipliers. You are solely responsible for reviewing your configuration and for the prices the Service produces on your behalf. We strongly recommend confirming every estimate through in-person inspection before committing to work.

AI analysis has limits. Our automated photograph analysis may misidentify a vehicle, misjudge its condition, or fail entirely. When it does, the Service falls back to information the customer provided. Neither WrapPilot nor any Shop should treat an automated estimate as a substitute for professional judgment.

No guarantee of accuracy. We make no representation or warranty that any estimate produced by the Service is accurate, complete, or suitable for any particular job. Any dispute about pricing, work performed, or work quality is solely between a Shop and its Customer.

To Customers: the estimate you receive comes from the Shop, using their own pricing. It is a starting point for a conversation with that Shop, not a binding price. WrapPilot is not performing your work and is not responsible for it.

The Service uses third-party artificial intelligence models to analyze photographs, generate written summaries, and draft follow-up messages.

How your data is used. Photographs and related information you or your customers submit are transmitted to our AI provider solely to produce the output you requested. We do not permit that data to be used to train the provider’s models.

AI output is not advice. Vehicle identifications, condition assessments, square footage estimates, and written summaries produced by AI are automated outputs that may be inaccurate. They are informational and must be reviewed by a person before being relied upon.

Availability. AI features may be unavailable due to provider outages, usage limits, or our own operational decisions. When unavailable, the Service degrades to non-AI functionality. Estimates continue to be produced, using information the customer supplied. AI availability is not guaranteed and is not a condition of your subscription.

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

We implement reasonable technical and organizational measures to protect the Service, including encrypted transmission, access controls that isolate each Shop’s data from every other Shop, private storage for uploaded photographs served only through short-lived links, and cryptographic verification of payment events.

No system is perfectly secure. We cannot guarantee that the Service will be free of vulnerabilities or that unauthorized access will never occur. You are responsible for maintaining the security of your own credentials and devices.

We will notify affected Shops without undue delay if we become aware of a breach affecting their data, consistent with applicable law.

The Service depends on third parties including hosting and database providers, payment processing (Stripe), email delivery (Resend), artificial intelligence providers, and public vehicle data sources. Their availability, terms, and pricing are outside our control. We are not responsible for third-party outages, changes, or failures, though we will make reasonable efforts to restore service or find alternatives.

Your use of Stripe’s payment services is additionally governed by Stripe’s own terms.

The Service — including its software, design, interface, documentation, pricing methodology, and the WrapPilot AI name and marks — is owned by us and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. No other rights are granted.

Feedback. If you send us suggestions or feedback, you grant us an unrestricted right to use it without obligation or compensation to you.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure; that defects will be corrected; that estimates will be accurate; or that the Service will produce any particular business result, number of leads, or amount of revenue.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

To the fullest extent permitted by law:

No indirect damages

We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, lost data, or business interruption, arising out of or related to the Service, regardless of the theory of liability and even if we have been advised of the possibility.

Cap on liability

Our total aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Pricing specifically

We are not liable for any loss arising from an estimate produced by the Service, including work performed at an unprofitable price, whether caused by your pricing configuration, an automated vehicle analysis, or otherwise. You are responsible for reviewing your pricing and confirming estimates before committing to work.

These limitations apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to indemnify and hold harmless WrapPilot and its owners from any claim, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising from:

• Your use of the Service
• Your Shop Content or your customers' data
• Work you perform or fail to perform for a customer
• Any dispute between you and a customer, including disputes about price
• Your violation of these Terms or of any law
• Your violation of any third party's rights

By you. Cancel at any time through the billing portal.

By us. We may suspend or terminate your access if you materially breach these Terms, fail to pay, use the Service unlawfully, or in a manner that risks harm to us, other Shops, or the public. Where practical we will give notice and an opportunity to cure.

Effect. On termination, your right to use the Service ends and your quote page is unpublished. We will retain your data for thirty (30) days, during which you may request an export. After that period we may delete it permanently.

Survival. Sections 5 (ownership), 8, 13, 14, 15, 16, and 18 survive termination.

Governing law. These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws principles.

Informal resolution first. Before filing any claim, you agree to contact us at wrapquotepilotai@gmail.com and attempt in good faith to resolve the dispute for at least thirty (30) days.

Venue. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Colorado, and you consent to their jurisdiction.

No class actions. You agree to bring claims only in your individual capacity and not as a plaintiff or class member in any class or representative proceeding.

We may update these Terms. If a change is material, we will notify you by email or through the Service at least thirty (30) days before it takes effect. Continued use after the effective date constitutes acceptance. If you do not accept, cancel before the change takes effect.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service.

Severability. If any provision is held unenforceable, the remainder stays in effect and that provision is modified to the minimum extent necessary.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.

Notices. We will send notices to the email address on your account. You may send notices to wrapquotepilotai@gmail.com.

Contact

Questions about these Terms:
WrapPilot AI
Email: wrapquotepilotai@gmail.com
Web: wrappilot.us